WHAT IS YOUR RETURN POLICY?
Rainbow of the Heartland is committed to service excellence and we’re pleased to offer you a 14 day return guarantee for many of our products; 14 calendar days from the date you receive your purchased product. All products must be in salable condition and be packed in the original, unmarked packaging including any manuals and documentation that shipped with the product. Rainbow of the Heartland will refund your purchase price minus all actual shipping costs, including to and from your ship location. We will also deduct a standard restocking fee of 25% of the purchase price, including any applicable taxes.
HOW CAN I RETURN YOUR PRODUCT?
If you wish to make a return, please call us at (515) 327-8989 to obtain a Return Authorization (RA) number prior to returning an item. The RMA number must be on all boxes or parts returned. Once Rainbow of the Heartland has received your returned product, your purchase (net of applicable charges) will be refunded to the credit card originally used to make your purchase. Product returned to Rainbow of the Heartland without an authorized RA number, or returned more than 30 days after delivery of the product to you, or returned to Rainbow of the Heartland “freight collect” does not qualify for a refund. Returns are NOT accepted on special order products not limited to oversized items.
CAN I CANCEL MY ORDER?
If you change your mind for any reason after placing your order, you can cancel the order. Once an order has been placed, it can only be cancelled by phone, as emails are not recognized as a cancellation notice. In our commitment to customer service, please be assured that if your order has been shipped, you may return any unwanted items after you receive them in accordance with the Rainbow of the Heartland Return Policy.
GOALSETTER & GOALRILLA BASKETBALL GOALS AVAILABILITY AND TAXES
PRODUCT AVAILABILITY
Rainbow of the Heartland makes every effort to provide you with the products you order. If you have placed an order which subsequently becomes unavailable, we will contact you immediately to remedy the situation. This may include placing your order on backorder, or we may suggest alternative products that might meet your needs. If you are not satisfied with any alternative products, Rainbow of the Heartland will cancel your order and refund your purchase. Rainbow of the Heartland reserves the right to make changes to our products, including the discontinuance of such products.
PAYMENT & SALES TAXES
When purchasing your product from Rainbow of the Heartland, you may pay with Visa, MasterCard, American Express, or Discover Card. We will process your payment before shipping your Rainbow of the Heartland product and the charge on your credit card statement will appear as “Rainbow of the Heartland”. We charge sales tax for orders shipped to the states of Iowa and Kansas, and others.
ONLINE SECURITY
You can order securely and with confidence from Rainbow of the Heartland. Our privacy policy outlines our full privacy protection commitment. We confirm we do not store any credit card information, and confirm we look after your personal details with care. No details are provided to third party providers, outside of shipping information required to deliver your order.